Comments on: Rescuetime? Wastetime [edited] http://69105.net/2008/03/11/rescuetime-wastetime/ Tue, 06 Jan 2009 07:51:45 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Mark http://69105.net/2008/03/11/rescuetime-wastetime/comment-page-1/#comment-94 Mark Thu, 13 Mar 2008 21:40:13 +0000 http://69105.net/?p=27#comment-94 Post edited. Post edited.

]]> By: Mark http://69105.net/2008/03/11/rescuetime-wastetime/comment-page-1/#comment-93 Mark Thu, 13 Mar 2008 09:32:55 +0000 http://69105.net/?p=27#comment-93 Thor - OpenID would be great. As for the account creation / login, text-link-ads.com use a lightbox type effect which is pretty neat and looks good too. Keeps those little boxes out of sight unless needed. The forums did look good it was just those steps getting there, nothing else. Thor - OpenID would be great. As for the account creation / login, text-link-ads.com use a lightbox type effect which is pretty neat and looks good too. Keeps those little boxes out of sight unless needed.

The forums did look good it was just those steps getting there, nothing else.

]]> By: Thor Muller http://69105.net/2008/03/11/rescuetime-wastetime/comment-page-1/#comment-92 Thor Muller Wed, 12 Mar 2008 00:45:36 +0000 http://69105.net/?p=27#comment-92 Mark, Thor here, from Get Satisfaction. This is awesome, detailed feedback that we can use to improve that user experience. We're iterating the user experience regularly, and will address the confusion ASAP. We've also implemented OAuth (and soon OpenID) so we can accept pass-through authentication and hopefully avoid the login issue altogether for companies that wish to. Again, thanks for the very specific suggestions. (P.S. The emoticon input you mentioned, or "Satisfactometer" as we call it, is actually one of more popular features. It allows people to express their emotional perspective around their topic, adding a bit of helpful nuance to company-customer interactions) Mark,
Thor here, from Get Satisfaction. This is awesome, detailed feedback that we can use to improve that user experience. We’re iterating the user experience regularly, and will address the confusion ASAP.

We’ve also implemented OAuth (and soon OpenID) so we can accept pass-through authentication and hopefully avoid the login issue altogether for companies that wish to. Again, thanks for the very specific suggestions.

(P.S. The emoticon input you mentioned, or “Satisfactometer” as we call it, is actually one of more popular features. It allows people to express their emotional perspective around their topic, adding a bit of helpful nuance to company-customer interactions)

]]> By: Mark http://69105.net/2008/03/11/rescuetime-wastetime/comment-page-1/#comment-91 Mark Tue, 11 Mar 2008 22:55:02 +0000 http://69105.net/?p=27#comment-91 Hi Tony - thanks for the comment. If only it had said "You need to login.." like every other forum I have gone to then all the above would not have happened. That is literally all it would have taken. Up until that floaty box I was happy - that box and the subsequent effects ruined it for me. I would change the getsatisfaction pages and have the really important "Sign in/up" more prominent - but then I would say that now. Hi Tony - thanks for the comment.

If only it had said “You need to login..” like every other forum I have gone to then all the above would not have happened. That is literally all it would have taken. Up until that floaty box I was happy - that box and the subsequent effects ruined it for me.

I would change the getsatisfaction pages and have the really important “Sign in/up” more prominent - but then I would say that now.

]]> By: Tony Wright http://69105.net/2008/03/11/rescuetime-wastetime/comment-page-1/#comment-90 Tony Wright Tue, 11 Mar 2008 22:29:31 +0000 http://69105.net/?p=27#comment-90 Ah, just read your bio and saw that you are in charge of WordPress customer service. I love WordPress! Ironically, I had a pretty rough interaction with WordPress.com support (that had a happy ending and an apology from PhotoMatt). I was and am still a paying customer (WordPress.com-- for the RescueTime blog). Here's the post on episode, if you're interested. http://www.tonywright.com/2007/interaction-with-wordpress-customer-service-not-so-fun/ For extra irony, my post links to a blog post from the folks at GetSatisfaction (the provider of the help/forum software you're panning) entitled "Customer Service is the New Marketing". Small world! Ah, just read your bio and saw that you are in charge of WordPress customer service. I love WordPress!

Ironically, I had a pretty rough interaction with WordPress.com support (that had a happy ending and an apology from PhotoMatt). I was and am still a paying customer (WordPress.com– for the RescueTime blog). Here’s the post on episode, if you’re interested.

http://www.tonywright.com/2007/interaction-with-wordpress-customer-service-not-so-fun/

For extra irony, my post links to a blog post from the folks at GetSatisfaction (the provider of the help/forum software you’re panning) entitled “Customer Service is the New Marketing”.

Small world!

]]> By: Tony Wright http://69105.net/2008/03/11/rescuetime-wastetime/comment-page-1/#comment-89 Tony Wright Tue, 11 Mar 2008 22:17:33 +0000 http://69105.net/?p=27#comment-89 Hi there- Sorry you had a rough experience. We're using GetSatisfaction for our help system. It's certainly not perfect, but a lot of people really seem to love it. They're getting tons of buzz/press. FWIW, I forwarded this post to 'em-- hopefully they can improve things. RescueTime is a 3 person startup-- when forced to make a choice between building the support system of our dreams and improving RescueTime for our users, we have to choose the latter...There just aren't enough man hours in the day. Thankfully, if you do a Blog Search for RescueTime, you see tons of happy users (and we're growing faster every week entirely on word of mouth). So at least we're getting THAT workflow right. :-) If there's a problem you want a hand with, feel free to use one of the alternate means of getting help on that page. (they all go directly to the three founders). Cheers, -Tony (of RescueTime) Hi there-

Sorry you had a rough experience. We’re using GetSatisfaction for our help system. It’s certainly not perfect, but a lot of people really seem to love it. They’re getting tons of buzz/press. FWIW, I forwarded this post to ‘em– hopefully they can improve things.

RescueTime is a 3 person startup– when forced to make a choice between building the support system of our dreams and improving RescueTime for our users, we have to choose the latter…There just aren’t enough man hours in the day.

Thankfully, if you do a Blog Search for RescueTime, you see tons of happy users (and we’re growing faster every week entirely on word of mouth). So at least we’re getting THAT workflow right. :-)

If there’s a problem you want a hand with, feel free to use one of the alternate means of getting help on that page. (they all go directly to the three founders).

Cheers, -Tony (of RescueTime)

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