If you want to email play.com they hide that information. For a web-based company they are trying to follow Amazon in having as little contact information as possible. Their phone number may be useful but you have no record of any contact - and you need a record. The email address you need for play.com is customercare@play.com and you’d be surprised just how many people seem to be looking for that email. Might it be to do with undelivered items? Mine was.
Thank you for your email.
Due to the nature of your query please allow up to 2 working days for a response.
We have given your query ticket number XXXXXXX
Please quote this number in any future correspondence in this matter.
Kind Regards
Play.
Note: This was an autorespond message. Play.com have no clue what the ‘nature of my query’ is. And they value customers enough to make them wait for 2 days. This is after you have given them your money. Order from them again? I’d rather chew slugs.
7 Comments
wiggle.co.uk are even worse. They have NO email address at all -you have to phone them for everything
If they don’t come through with what I paid for then I’ll move up a notch in how I put things…
found this page by google, got the same problem as you.
Did you get any further response?
I got a fairly generic reply after 2 weeks. Nothing personal though, pre-prepared one.
Play.com are not somewhere I will ever trust again.
thanks for the info.
theyll never get my money again.
They are impossible. I have ordered books time and time again and they never get delivered and consequently cancelled. I ordered early for xmas this time (10th NOV) and I still have not received anything and conveniently enough play do not give a contact email, just a link on their site. I dont know why I bothered after having already had several bad experiences.
placed an order for a game on the 2nd decemeber, checked account and it was saying awaiting stock, them on the 15th December they cancelled my order and i would need to reorder the item for double the price,
i have tried to phone but their phone does not work.
BE WARNED STAY AWAY - DO NOT PURCHASE ANYTHING FROM THIS SITE
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